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Sandy Pardue's Horizon 360° Blog

Category: Practice Management

Customer Service

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading

A Vital Tool for Your Paperless Practice

Check out Episode #10 of Dental Drill Bits to hear our featured guest, Dr. Gina Dorfman, discuss utilizing Yapi for paperless practices. This is a vital tool for your team to track patients throughout the office during their appointment – you won’t … Continue reading

Keeping Score

Could you imagine going to a football game without ever tracking the score? How do you know if you have won? If additional practice/training is needed for your linebacker? Are you on track to meeting your monthly goals? What is … Continue reading

Sure Fire Ways to Grow Your Practice

Sure Fire Ways to Grow Your Practice There is a strong leader and a solid ethical team. Patients are thanked for referring others to the practice. They are organized and have real-world systems that give predictability to their schedule. Duties … Continue reading

Ideal Traits of a Scheduler

  The scheduler is one of the most important jobs in any dental office. Communicating your goals, having the right person in the position and holding them accountable is a game changer. This person is the one on whom your … Continue reading

Staff Training, Systems & Hiring the Right People

If you have a staff problem, it turns into a system problem. And vice versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to … Continue reading

What are the Traits of a Skilled Scheduler?

Be optimistic; expect to succeed on every call. Decide you have already succeeded on each call. It works! Be calm, confident and feel good about what you are doing. Your honesty and integrity are easily perceived by the patients and … Continue reading

How to Increase Your Bottom Line

Do you know the best and easiest way to increase your bottom line or profit? Itʹs by not having open time on your appointment book, which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment … Continue reading

Actions & Words of the Dental Team May Make Patients Think Cancellations Are Normal, Part 3

Not using good verbal and communication skills at the time of scheduling can contribute to patients not committing to an appointment. They may even schedule the appointment and call back later to say they are not coming. This is an … Continue reading

Actions & Words of the Team May Make Patients Think Cancellations are Normal, Part 2

As we evaluate broken appointments and track down exactly what was done prior to the appointment day, what was said and what was left off, we see that many of the broken appointments should have never occurred. Most could have … Continue reading

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