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Sandy Pardue's Horizon 360° Blog

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Podcast Outtakes

We had a great time recording several podcasts at the Townie Meeting. Look for uploads often on iTunes, Facebook, Twitter and YouTube. Check out our funny outtakes from the New Patients, Inc. / Dental Web Content podcast: If you haven’t … Continue reading

Talking Money with Your Patients

Dental assistants, hygienists and doctors do not talk finances with the patient, but it is their responsibility to figure out an estimate for the patient. An assistant can help Doctor by knowing this when we are going to do anything … Continue reading

Successful Actions

Learn the business of dentistry. When I think about the practices doing the big numbers, they have the same traits: They deliver quality dentistry. They realize the importance of developing good relationships with patients. They communicate well. They hire good … Continue reading

Staff Training, Systems & Hiring the Right People

If you have a staff problem, it turns into a system problem. And vice versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to … Continue reading

Our NEW Corporate Headquarters!

We are excited about the progress on our new headquarters and training center! Check it out:

Complaint Handling with Finesse

When people call to complain, their problem is usually with some specific aspect of your company’s products or services, not with you. Keeping this in mind will remind you not to take a caller’s anger personally. Here are some guidelines … Continue reading

Never Withdraw Your Attention from the Patient

Withdrawing your attention from a patient can be perceived by the patient as a “put down”. In truth, it is a put down. Many years ago, I was at a booth meeting with a company representative about his services at … Continue reading

Welcome from Sandy!

Welcome to my blog! Check back often for future posts and event notifications. I look forward to assisting each and every one of you in making dental office life easier and less stressful. Feel free to let us know if … Continue reading

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