New Dentist Program
This program is customized for new dentists practicing 3 years or less.
The New Dentist Program is designed to work with the dental professional for a period of 6 months. As part of the program, you will receive a Revenue Enhancement Program for New Dentists, attend two 2-day lectures in Baton Rouge and have the benefit of a consultant in your office for 2 days (on-site consulting). In addition, you will receive a subscription to Dental Dashboard™. You will receive comprehensive Standard Operating Procedure Manuals (listed below), a General Office Policy Manual, and unlimited phone support throughout your Program.
The Program is basically divided into Three Phases:
PHASE I of Program
The first step of the Classic Practice Program is to gather information specific to your practice, and get you started on projects that should immediately start you on the road to a more organized office.
Practice Questionnaire
We have compiled a questionnaire for doctor and staff members that will help us gather pertinent information about the office. This is the first step in our analysis. The questionnaire will help our team develop a customized program for your office. It helps us “take your pulse” and prepares us for the next step. Each person in the office will be asked to fill out the confidential questionnaire.
Recall & Reactivation Project
This is a proven program designed to reactivate patients that have been putting off visits to the practice. This is an invaluable project designed to increase patient flow. There is no doubt this can kick-start your program.
Practice Enhancement Program
Our program includes services of Dr. Charles Blair, an expert in CDT coding, fees and practice overhead. He will evaluate your practice, fees and coding.
General Office Policies Manual
You will receive a copy of our thorough, 110 page, General Office Policies Manual along with a digital version used to customize for your office.
Hygiene Jumpstart
We will analyze your hygiene department, looking for missed opportunities, recall effectiveness and patient retention. We will provide you with written recommendations along with suggestions for you to implement right away.
Dental Dashboard
An internet based software program that allows us to track the vital functions of your practice on a daily basis. It is the newest and most accurate “real-time consulting” method available to manage your practice and staff on a daily basis. Your staff will enter assigned statistics and our consultants have immediate access to the information. Generating “real-time” reports offers you a result unparalleled by any other program.
PHASE II of Program
The next phase of your program requires that you and selected staff travel to Baton Rouge, where we provide an interesting and informative program.
2-Day Seminar
This is a hands-on experience. You will be allowed to bring up to 4 staff members and all of you “dig in,” learning the foundation of our systems. The agenda of your weekend is:
Seminar - Day One
Friday morning, 8:45 AM to Noon
- Registration
- Program Orientation and brief Q & A
- Creating your Vision Statement and setting goals to implement it
- Measuring Your Success with Statistics
- Learning which statistics to keep
- Job tracker techniques & materials
- Setting Doctor and Hygiene production targets
- Introduction to Dental Dashboard™
- Understanding Patient Needs
- Communication within the office
- Removing barriers at the front desk
- Improving telephone skills
- Organizing and directing productive Staff Meetings and Morning Huddles
- Public Relations and manners in the office (Internal Marketing)
Lunch provided, 12:00 to 1:00 PM
Friday afternoon, 1:00 PM to 4:30 PM
- Introduction to Job Descriptions and Systems
- Duties of the Front Desk Staff
- Dividing and Assigning Essential Functions of a Dental Office
Friday evening: Informal cocktail party from 5:00 – 6:30 PM. Afterwards, you are on your own for dinner.
Seminar - Day Two
Saturday, 8:45 AM to 12:00 PM
- Introduction to Scheduling
- Building your ideal day
- New patient phone protocol
- The arrival of the new patient
- New Patient Call Slip
- Handling Insurance
- The Receptionist, the hostess of the office
- MOT, CD, Inactive and Deceased Patients Checklist
- Letters and other communication to patients
- Patient Information Update Forms
- The Scheduling System
- Confirmation techniques
- Basic process of checking patients out
- The 7 Objections to Dental Visits
- Explanation of the Recall Process
- Recall & Reactivation Project
- The importance of Reactivation in your practice
- Broken Appointments and Broken Appointment Evaluation
- Being a salesperson for the dental practice
Lunch provided, 12:00 to 12:30 PM
Saturday, 1:00 PM to 2:00 PM
- Introduction of credit ratings and the Account Rating System
- 3-Day Report process
- Implementation Assignments
Manuals
You will receive a set of 5 manuals, which can be used as a reference for systems:
- “Scheduling Patients and Appointment Book Control”
- “Accounts Receivable and Financial Arrangements”
- “Receptionist Duties and Responsibilities”
- 2 Flipcharts on the above subjects
Check-Up
Our consultant will visit your office for 3 days, and work with doctor and staff. Our consultant will run a staff meeting for you and check your progress of Program Implementation. All staff will need to be in attendance. Separate meetings with the staff and the doctor will occur. Opportunities unique to the practice will be addressed. Your consultant with provide you with a written evaluation of the visit with recommendations for further implementation.
PHASE III of Program
The next phase of your program requires that you and selected staff travel to Baton Rouge, where we will provide an interesting and informative program. You will be allowed to bring up to 4 staff members who will continue a more in-depth study of our system. The agenda of your weekend is:
2-Day Seminar
You will be allowed to bring up to 4 staff members who will continue a more in-depth study of our systems. The agenda of your weekend is:
Seminar - Day One
Friday morning, 8:45 AM to Noon:
- Registration
- Program Orientation and Q & A
- Share Testimonials from Phase II
- Status of System Implementation
- Review of Phase II and Customer Service
- Scheduling & Receptionist Functions
- Introduction to Establishing your Periodontal Protocol
- Raise awareness of current condition of your hygiene department
- Learn ways to increase hygiene production
- Begin a plan for implementation
- Role-Playing of the New Patient calling the practice
- Review of Credit Ratings
- Pulling Credit Reports
- Study of Credit Ratings
Lunch provided, 12:00 to 1:00 PM
Friday afternoon, 1:00 PM to 4:30 PM:
- Treatment Plan Acceptance:
- Scripts for successful presentations to patients with insurance
- The Seven Objections to Accepting Treatment Plans
- Role-playing of the Seven Objections
- Treatment plan acceptance
- Role-playing of treatment plan presentations
- Break-Out Session
- Technical Staff:
- Patient Flow and Communication
- Routing Patients
- Defensible Documentation
- Verbal Skills
- Office Promotion
- Reinforcing the Need for Treatment
- Relating to Patients
- Administrative Staff:
- Finance
- Financial Policies and Agreements
- Utilizing the Three Day Report
- Insurance Policies
- Role-Playing Financial Arrangement Scenarios
- Recall & Reactivation
- Establishing a Successful Recall System
- Role-playing of Recall System
- Reactivation Project
Friday evening: You are on your own for dinner.
Seminar - Day Two
Saturday morning, 8:45 AM to Noon:
- Attendees will divide into teams and prepare skits to be performed in front of the group:
- Finance
- Front and back desk coordination
- Treatment Plans
- Recall System
- Job Descriptions & Checklists
- Archiving Your Office Policies
- Process for Creating Your Standard Operating Procedure Manuals
- Implementing New or Updated Policy
- Technical Policies & Procedures
- Suggestions to Raise Production
- Consent Forms
- Lab Forms
- Sample Technical Policies & Tray Set-ups
Lunch provided, 12:00 to 12:30 PM
Saturday afternoon, 1:00 PM to 3:00 PM:
- Written Exam
- New implementation assignments
- Q & A
Manual
You will receive the “Hygiene Duties and Responsibilities” manual.
Cost of the New Dentist Program
Cost
$17,500, plus travel costs for the consultant’s visit to your office.
*This includes a deposit of $5,000 to be paid at receipt of the Agreement.
*Your monthly payments will be made directly to Classic Practice Resources over a period of 6 months at the rate of $2,083 per month.
There are NO finance charges with Classic Practice Resources.
Further Services
We also offer a 1-Year Program and additional Maintenance Programs that include additional visits and services.
Feel free to inquire about additional services, 800-928-9289, ext. 10 or 11.
