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Sandy Pardue's Horizon 360° Blog

Tag: dentistry

Customer Service

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading

A Vital Tool for Your Paperless Practice

Check out Episode #10 of Dental Drill Bits to hear our featured guest, Dr. Gina Dorfman, discuss utilizing Yapi for paperless practices. This is a vital tool for your team to track patients throughout the office during their appointment – you won’t … Continue reading

Talking Money with Your Patients

Dental assistants, hygienists and doctors do not talk finances with the patient, but it is their responsibility to figure out an estimate for the patient. An assistant can help Doctor by knowing this when we are going to do anything … Continue reading

Sandy’s Podcast Ft. Mark Dilatush with NPI

Sandy Pardue and Mark Dilatush, of New Patients, Inc., talk about practice marketing in today’s dental world. Check it out at the link below. Sandy Pardue’s Podcast Featuring Mark Dilatush, NPI  (Recording Time: 20 min.) Pictured from left to right: … Continue reading

Sure Fire Ways to Grow Your Practice

Sure Fire Ways to Grow Your Practice There is a strong leader and a solid ethical team. Patients are thanked for referring others to the practice. They are organized and have real-world systems that give predictability to their schedule. Duties … Continue reading

Ideal Traits of a Scheduler

  The scheduler is one of the most important jobs in any dental office. Communicating your goals, having the right person in the position and holding them accountable is a game changer. This person is the one on whom your … Continue reading

How to Retain More Patients

I can’t think of a practice with patients lined up outside the door with cash in their wallets, waiting to be next in the chair. Unfortunately it is not this way in dentistry. If you want to improve patient volume … Continue reading

A Boost While the Doctor is Out

When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book in your computer software … Continue reading

Appointment Wrap-Up

STEP 1: Raise the chair so that the patient is in an upright position. You should remain seated facing the patient. Leave the patient’s bib on. Once you take the bib off they think the appointment is over and their … Continue reading

Do Not Pre-Schedule Every Patient for Recare

So many practices are on automatic and take little time to evaluate a patient before scheduling appointments. This adds to the broken appointment problem. I’d like to see practices look a bit closer before pre-scheduling recare appointments 3, 6 or … Continue reading

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