Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading
The scheduler is one of the most important jobs in any dental office. Communicating your goals, having the right person in the position and holding them accountable is a game changer. This person is the one on whom your … Continue reading
If you have a staff problem, it turns into a system problem. And vice versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to … Continue reading
We are excited about the progress on our new headquarters and training center! Check it out:
The following are important guidelines when dealing with patients. Patients’ needs are NUMBER ONE in importance! You must leave your personal problems and troubles outside the office. Patients come to the office to improve their oral health and to get … Continue reading
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What is SEO Anyway?
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Your Dream Practice, Part 1
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Talking Money with Your Patients
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Sandy's Podcast Ft. Mark Dilatush with NPI
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When a patient asks, "why are your fees so high?"
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When a patient asks, "Do you accept my insurance?"