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Sandy Pardue's Horizon 360° Blog

Tag: training

Customer Service

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading

Ideal Traits of a Scheduler

  The scheduler is one of the most important jobs in any dental office. Communicating your goals, having the right person in the position and holding them accountable is a game changer. This person is the one on whom your … Continue reading

Staff Training, Systems & Hiring the Right People

If you have a staff problem, it turns into a system problem. And vice versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to … Continue reading

Our NEW Corporate Headquarters!

We are excited about the progress on our new headquarters and training center! Check it out:

Communicating and Relating with Patients

The following are important guidelines when dealing with patients. Patients’ needs are NUMBER ONE in importance! You must leave your personal problems and troubles outside the office. Patients come to the office to improve their oral health and to get … Continue reading

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