When a patient asks, “Do you accept my insurance?”
“Do you accept my insurance?”
This is a commonly asked question. What if you are NOT in network for a patient’s insurance? A refined response must be practiced by the dental team.
Response: “Ms. Jones, we are providers of all benefit plans, but we don’t participate in any plans that require us to reduce our fees and compromise patient care. We would love to have you as a patient and would be happy to file your claims as a courtesy. We’d even be happy to help you set up an account for what isn’t covered by your insurance.”
Remember the answer is always yes. Avoid specifics and remember to work toward our main goal of getting the patient in the front door.
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