Our NEW Corporate Headquarters!
Posted on March 14, 2016 by Sandy Pardue
We are excited about the progress on our new headquarters and training center! Check it out:
Classic Insights Blog
What are the Traits of a Skilled Scheduler?
Posted on February 16, 2016 by Sandy Pardue
Be optimistic; expect to succeed on every call. Decide you have already succeeded on each call. It works! Be calm, confident and feel good about what you are doing. Your honesty and integrity are easily perceived by the patients and … Continue reading
Actions and Words of the Dental Team May Make Patients Think Cancellations are Normal, Tip #1
Posted on December 22, 2015 by Sandy Pardue
I think we all agree that broken appointments are not good for the practice. Through our investigations into the causes of broken appointments, we’ve discovered many times they could have been avoided if the practice had been more proactive. It’s … Continue reading
Stressing Urgency
Posted on December 22, 2015 by Sandy Pardue
When patients have dental conditions that require urgent treatment, they may not be aware of that urgency. There are a multitude of conditions that would fit under this category, such as large cavities, non-vital teeth, moderate to severe periodontal disease, … Continue reading
The Mistake of Counting on Unconfirmed Prescheduled Appointments
Posted on December 2, 2015 by Sandy Pardue
When a patient preschedules an appointment for sometime in the future (three or more months in advance), an Appointment Card is sent to them about three weeks before the appointment. Subsequently, he is called one week after the card is … Continue reading
Recommended Computer & Internet Usage Policy for Your Office
Posted on November 17, 2015 by Sandy Pardue
The following are guidelines that may apply to computer usage in your dental practice. Feel free to adopt the recommended policy into your office SOP Manual. PROGRAMS AND PASSWORDS Employees of the Company will be given access to equipment and … Continue reading
What to Do When You or the Patient is Late?
Posted on November 17, 2015 by Sandy Pardue
Surveys show the average wait for a doctor’s appointment is 30 minutes, which indicates most offices are running inefficiently or are out of control in terms of being on time. There are several reasons why this can happen. Occasionally a … Continue reading
Complaint Handling with Finesse
Posted on October 16, 2015 by Sandy Pardue
When people call to complain, their problem is usually with some specific aspect of your company’s products or services, not with you. Keeping this in mind will remind you not to take a caller’s anger personally. Here are some guidelines … Continue reading
Calling to Schedule Recall Appointments
Posted on September 2, 2015 by Sandy Pardue
Once you have the patient (or parent) on the phone, set an appointment. Briefly, the sequence for recall dialogue is: Get the patient or parent on the line. In a cheerful, pleasant manner, identify yourself and the office: “Hello, Mr. … Continue reading
Ask the Right Questions When Scheduling
Posted on September 1, 2015 by Sandy Pardue
As a first or opening question, use one to which the person will readily agree, such as these: You do want to be put on recall, don’t you? Then ask follow-up questions that will give you the result you want. … Continue reading
