Classic Insights Blog

Appointment Wrap-Up

Posted on June 19, 2014 by Sandy Pardue

Tags: appointment, dentistry, hygiene, up, wrap

STEP 1: Raise the chair so that the patient is in an upright position. You should remain seated facing the patient. Leave the patient’s bib on. Once you take the bib off they think the appointment is over and their … Continue reading →

Becoming a Top-Notch Recall Scheduler – HOW NOT TO DO IT!

Posted on May 13, 2014 by Sandy Pardue

Tags: dental, not, scheduler, top-notch

How Not to Do It!! In most dental offices, when a patient is called to be scheduled for an appointment and they raise some objection or give an excuse as to why they don’t want to come in, the communication … Continue reading →

Becoming a Top-Notch Scheduler

Posted on May 6, 2014 by Sandy Pardue

Tags: consultant, dental, scheduler, skilled, top-notch

A dental office is similar to many other businesses in that it also has a salesperson. That person is the one who calls and schedules the patients for their dental care, which includes recall visits‐‐the Scheduler. It takes a tremendous … Continue reading →

Handling Legitimate Cancellations

Posted on April 30, 2014 by Sandy Pardue

Tags: cancellation, schedule, scheduling

Sometimes patients will have legitimate reasons why they canʹt keep an appointment. These include a sudden emergency, a sudden illness, a death in the family or an accident. When patients call to cancel their appointments under these types of circumstances, … Continue reading →

How to Increase Your Bottom Line

Posted on April 23, 2014 by Sandy Pardue

Tags: bottom, consult, consultant, consulting, increase, line, profit

Do you know the best and easiest way to increase your bottom line or profit? Itʹs by not having open time on your appointment book, which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment … Continue reading →

Interest in Your Voice and Quicker Responses

Posted on April 2, 2014 by Sandy Pardue

Tags: dental, interest, response, scheduler

Weʹve all noticed that whatever region of the United States people are born and reared in, they have speech mannerisms that are distinctive to their region. There is one speech mannerism that is especially prevalent in the South and some … Continue reading →

Never Withdraw Your Attention from the Patient

Posted on March 27, 2014 by Sandy Pardue

Tags: dental assistant, hygiene, internal marketing, patient

Withdrawing your attention from a patient can be perceived by the patient as a “put down”. In truth, it is a put down. Many years ago, I was at a booth meeting with a company representative about his services at … Continue reading →

Schedule As Soon As Possible

Posted on March 20, 2014 by Sandy Pardue

Tags: dental, emergencies, management, possible, schedule

Whenever a patient expresses a desire to come in immediately for treatment, always set their appointment for the next available opening in the schedule. Also, patients who tend to procrastinate and/or are afraid to come in, should be gotten in … Continue reading →

Top 12 Best Practices for the Year [January Issue of Dentaltown Magazine]

Posted on January 22, 2014 by Sandy Pardue

Tags: best, practices, top 12

As one year ends and another begins, it is a perfect time to reset your practice management style to ensure you get the absolute best out of the New Year ahead. No practice is static, no matter how high your … Continue reading →

Do Not Pre-Schedule Every Patient for Recare

Posted on January 10, 2014 by Sandy Pardue

Tags: appointment, dentistry, patient, preschedule, recare

So many practices are on automatic and take little time to evaluate a patient before scheduling appointments. This adds to the broken appointment problem. I’d like to see practices look a bit closer before pre-scheduling recare appointments 3, 6 or … Continue reading →

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