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1-Year Consulting Program

Run your practice like the profitable company you deserve to own.

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The 1-Year Program is our most in-depth and robust dental practice consulting program.

This intensive program is broken down into five phases involving a combination of workshops, seminars, in-office implementation, check-ups and consultant support – all tailored to the specific needs of your dental practice.

By participating in the 1-Year Program, you will see your practice transform into a fully functioning, successful business! After completing the program, you are eligible to receive our continued support and training through our Continuation / Master’s Program to keep your practice maintained and up-to-date.

This is program is 32 CE Hours.

Testimonials from some of our program participants:

Phase 1

The first step of the Classic Practice Program is to gather information specific
to your practice, and get you started on projects that will help build a strong
foundation for system implementation. These projects start you on the road to
a more productive and organized office.

Phase 2

The next phase of your program is live interactive training courses done virtually, with you and your team. These five courses teach effective practice management systems and are scheduled in a specific sequence over an eight-week period. They are designed to jump start your program and provide team training. The Boot Camp courses
are an interesting and informative training experience, followed up by a visit to your practice by your consultant.

*Leadership & Management Training for Doctors & Office Managers Only

  • Program Orientation and Brief Q & A
  • Key Points to Unlock the Potential of Your Practice
  • Leadership & Management
  • Performance Measurements
    • Measuring Patient Retention
    • Control Expenses and Profit
    • Monitoring Overhead
  • Employee Compensation
    • Suggestions to Raise Production
  • Meetings
    • Morning Huddles
    • Adding Value to Your Staff Meetings
    • Manager Meetings
  • The Effective Manager
    • Requests Made to Staff
    • Staff Motivators
    • Staying Organized with a “Things to Do List”
    • Attributes of a Successful Manager
    • Visionary Management
    • Dealing with Conflict
    • Handling Staff Member Upsets and Problems
    • Leadership and the Manager
  • Hiring Protocol
    • The Hiring Process for a Dental Office
    • Finding the Right Employee
    • Preparing to Hire
    • Use the Correct Ad to Attract the Right Staff
    • Write Ads for Each Position
    • Placing Ads (including sample ads)
    • The Applicant Contacting the Office
    • The Job Inquiry Call Slip
    • Protocol for Sorting Through Applicants
    • Scheduling Interviews
    • How to Conduct an Interview
    • Asking the Right Questions
    • The Employment Application
    • Selection of a Good Employee
    • Working Interviews
    • Reference Checks
    • Persona Credit Reports
    • Legal Hiring Criteria
    • Drug Testing
    • Background Checks
    • Letter to Applicants After Interviews
    • Role-playing the Interviewing Process
  • The New Employee
    • Getting the New Person Ready to Start
    • New Employee Packet
    • Personnel File Set-up and Maintenance
  • Training
    • Gathering Training Materials
    • Why Employees Fail
    • Training and Study Tracker Folder
    • General Policy Manual Review
    • Training Request Form
  • Standard Operations Procedure Manuals
    • How to Create an SOP Manual
    • Checklists
    • Writing Policies
    • Job Descriptions
    • Implementing and Updating Policy
  • Employee Evaluations and Termination
    • Employee Appraisals
    • Policy Review Form
    • Formal Warning
    • Termination of an Employee
    • Role-playing of Termination of an Employee
    • Employee Leaving the Office Checklist
    • Employee Exit Interview Survey
    • Pink Slips – Unemployment – Your Rights as the Employer
    • Submitting Separation Notices
    • Reference Calls on Past Employees
    • Corrective Action Notice
  • Q & A
  • Raise Awareness
  • Identify Weak Areas
  • Establish Internal Systems and Controls
  • Important Do’s and Don’ts
  • Safeguard Inspection Checklist
  • Q & A
  • Program Orientation and Q & A
  • Power of a Team
  • Create your Practice Vision and Goals
  • Measuring Your Success with Statistics
  • Learning which Statistics to Keep
    • Job Tracker Techniques and Materials
  • Setting Doctor and Hygiene Production Targets
  • Intra-office Communication Tools
  • Removing Barriers at the Front Desk
  • Improving Telephone Skills/Training
  • Organizing and Directing Productive Staff Meetings and Morning Huddles
  • Public Relations and Manners in the Office (Internal Marketing)
  • Introduction to SOP’s and Systems
  • Become Effective at Creating Policies for SOP Manuals
  • Dividing and Assigning Essential Functions of a Dental Office
  • New Patient Phone Protocol
  • New Patient Arrival Process
  • Duties of the Receptionist
  • Letters and other Communication to Patients
  • Scheduling System – Perfect Day Scheduling
  • Broken Appointment Control and Evaluation
  • Recall, Reactivation and Retention Systems
  • Basic Process of Checking Patients In and Out
  • Appointment Wrap-Up
  • Accounts Receivable Protocols
  • System for Handling Past Due Accounts
  • Insurance Protocols
  • Scripts for Successful Presentations to Patients with Insurance
  • Internal Marketing
  • Verbal Skills for Improved Communication in all Areas
  • Learn how to Handle the 7 Objections to Dental Visits
  • Learn ways to Increase Treatment Acceptance
  • Q & A
  • Establish Periodontal Protocols
  • Increase Profits in Hygiene
  • Defensible Documentation
  • Technical Policies and Procedures for the Back Office
  • Q & A
  • Recall and Reactivation Flip Chart
  • Appointment Confirmation and Verification Flip Chart
  • Verbal Skill Packet
  • Soft Tissue Program
  • Marketing Resources
  • Systems for each Position
  • Tools for Team Training
  • Online Training Videos

Phase 3

The next phase of your program involve a practice visit in the form of an in-office check-up.

Phase 4

The remainder of your program is one of the most important phases of the consulting. During this time we will be completing the implementation of protocols and SOP’s into your practice. This includes cementing the newly implemented systems and getting the team trained so they can excel and produce predictable results for the practice.

We will continue consulting support via phone, video conferencing and email. You and your team will have access to unlimited online videos. We will be monitoring the practice statistics and office systems to ensure long-term success is possible. Additional practice visits are available.

Contact Sandy Pardue Today!

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Throughout Your Program

“You Know The Drill!” Training Video Series

During your Program Term, you and your team will have access to our library of training videos and webinars for on-demand training and skill-refinement.

You Know The Drill

Continuation Services

After completing our 1-Year Program, you are eligible to participate in our Continuation / Masters Program. By signing up for this program, you will receive our continued support to prepare you for next level success. We will customize our support regimen to your particular needs through weekly consultation as well as continued staff training.

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Questions?

Call us today at (800) 928-9289
or email info@classicpractice.com

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Classic Practice Resources, Inc. is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by the AGD for Fellowship/Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 10/23/2018 to 12/31/2021. Provider ID# 208192

ADA CERP is a service of American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Classic Practice Resources, Inc. designates this activity for 8 hours continuing education credits.