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Sandy Pardue's Horizon 360° Blog

What Makes a Leader?

Many times dentists and office managers express interest in becoming a better leader to their dental team. I always tell them that becoming a good leader is a process, one that never ends. You don’t have to be born with … Continue reading

Internal Marketing – Avoid These Negatives

Many times practices send negative messages to their patients without realizing it. We are in the people business and building relationships are important. Make sure you and your team aren’t making patients feel guilty because it will actually drive them … Continue reading

Tell Patients the Benefits

Tell Patients the Benefits When trying to get patients to schedule, you have to tell them the benefits of getting the treatment or chances are they will not schedule or they will and then break the appointment later. Another thing … Continue reading

Customer Service

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading

A Vital Tool for Your Paperless Practice

Check out Episode #10 of Dental Drill Bits to hear our featured guest, Dr. Gina Dorfman, discuss utilizing Yapi for paperless practices. This is a vital tool for your team to track patients throughout the office during their appointment – you won’t … Continue reading

The Importance of Oral Cancer Screenings w/ Amber Young

Amber Young shares the story of how she received her diagnosis of Clear Cell Odontogenic Carcinoma thanks to a routine hygiene visit. Oral cancer screenings at routine hygiene visits only occur 1/5 of the time nationwide each year! This is … Continue reading

Do I Need an Employee Handbook?

Paul Edwards, CEO and Co-Founder of CEDR HR Solutions, met with us at the Townie Meeting podcast booth to discuss a common HR mistake: the lack of a thorough Employment Handbook. Your employee handbook helps prevent many headaches for your office, … Continue reading

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