Why Keep Statistics?
Why keep statistics? The American spirit has been built on competitiveness and competition. Business, athletics, entertainment and all of life’s games have achievements as their goal. This is what makes life fun, enjoyable and raises our adrenaline to the enthusiasm … Continue reading
New Patients and Insurance
Use the phone to welcome perspective patients that call the office. When you answer the phone you have to BELIEVE they are calling because they want to be a patient in YOUR office because you guys are so awesome. Welcome … Continue reading
What Makes a Leader?
Many times dentists and office managers express interest in becoming a better leader to their dental team. I always tell them that becoming a good leader is a process, one that never ends. You don’t have to be born with … Continue reading
Internal Marketing – Avoid These Negatives
Many times practices send negative messages to their patients without realizing it. We are in the people business and building relationships are important. Make sure you and your team aren’t making patients feel guilty because it will actually drive them … Continue reading
Tell Patients the Benefits
Tell Patients the Benefits When trying to get patients to schedule, you have to tell them the benefits of getting the treatment or chances are they will not schedule or they will and then break the appointment later. Another thing … Continue reading
Customer Service
Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading
A Vital Tool for Your Paperless Practice
Check out Episode #10 of Dental Drill Bits to hear our featured guest, Dr. Gina Dorfman, discuss utilizing Yapi for paperless practices. This is a vital tool for your team to track patients throughout the office during their appointment – you won’t … Continue reading
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More Articles
- September 11, 2017
Customer Service - June 14, 2017
A Vital Tool for Your Paperless Practice - May 30, 2017
The Importance of Oral Cancer Screenings w/ Amber Young - May 22, 2017
Do I Need an Employee Handbook? - May 11, 2017
Keeping Score - May 2, 2017
What is SEO Anyway? - April 27, 2017
Podcast Outtakes
