Classic Insights Blog

Let’s Talk Customer Service

Posted on June 20, 2019 by Sandy Pardue

Tags: classic practice, customer service, dental, management, practice, sandy pardue

Let’s Talk Customer Service… I’m amazed at how many dental practices pay little attention to learning who in their patient base may have received poor service. I am a believer in surveys and listening to your patients. We are seeing … Continue reading →

Define Your TX Philosophy for Treating Periodontal Disease

Posted on May 13, 2019 by Sandy Pardue

Tags: dental, hygiene, management, periodontal disease, practice, sandy pardue

I recommend that you start with an exact screening protocol for new and existing patients. Can you imagine going to see your physician and never having your blood pressure taken? How about leaving the office without someone telling you what … Continue reading →

What is the Purpose of a Staff Meeting?

Posted on May 3, 2019 by Sandy Pardue

Tags: classic practice, dental, meetings, practice, sandy pardue, staff, team

1) Have orderly, productive, and uplifting meetings; which will help create a more unified team and thus a more productive office. 2) Go over statistics from the previous month. 3) Acknowledge team members who refer patients to the office [along … Continue reading →

We’re Hitting the Road with Our Scheduling Academy

Posted on April 30, 2019 by Sandy Pardue

Tags: academy, dental, dentistry, excellence, management, office, practice, sandy pardue, scheduling, seminar, team, training

Our ever-popular Academy for Scheduling Excellence training event is traveling to a region near YOU! Visit us at one of these locations… July 26, 2019: Los Alamitos/Anaheim, California at the Trojan Profesional Services office August 23, 2019: Raleigh, North Carolina … Continue reading →

Why Keep Statistics?

Posted on May 3, 2018 by Sandy Pardue

Tags: classic, dental, dentistry, metrics, pardue, practice, resources, sandy, statistics

Why keep statistics? The American spirit has been built on competitiveness and competition. Business, athletics, entertainment and all of life’s games have achievements as their goal. This is what makes life fun, enjoyable and raises our adrenaline to the enthusiasm … Continue reading →

New Patients and Insurance

Posted on January 24, 2018 by Sandy Pardue

Use the phone to welcome perspective patients that call the office. When you answer the phone you have to BELIEVE they are calling because they want to be a patient in YOUR office because you guys are so awesome. Welcome … Continue reading →

What Makes a Leader?

Posted on November 20, 2017 by Sandy Pardue

Tags: classic, dental, leadership, manager, office, owner, practice, resources, sandy pardue, what makes a leader

Many times dentists and office managers express interest in becoming a better leader to their dental team. I always tell them that becoming a good leader is a process, one that never ends. You don’t have to be born with … Continue reading →

Internal Marketing – Avoid These Negatives

Posted on November 16, 2017 by Sandy Pardue

Tags: avoid, blog, classic practice, internal marketing, negative, practice management, sandy pardue

Many times practices send negative messages to their patients without realizing it. We are in the people business and building relationships are important. Make sure you and your team aren’t making patients feel guilty because it will actually drive them … Continue reading →

Tell Patients the Benefits

Posted on October 30, 2017 by Sandy Pardue

Tags: classic, consulting, dental, dentist, dentistry, hygiene, management, pardue, practice, resources, sandy, scheduling

Tell Patients the Benefits When trying to get patients to schedule, you have to tell them the benefits of getting the treatment or chances are they will not schedule or they will and then break the appointment later. Another thing … Continue reading →

Customer Service

Posted on September 11, 2017 by Sandy Pardue

Tags: consultant, customer, dental, dentistry, drill, know, management, pardue, patient, podcast, practice, sandy, service, team, the, training, you

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading →

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