Classic Insights Blog

How to Retain More Patients

Posted on March 11, 2015 by Sandy Pardue

Tags: dental, dentistry, more, patients, retain

I can’t think of a practice with patients lined up outside the door with cash in their wallets, waiting to be next in the chair. Unfortunately it is not this way in dentistry. If you want to improve patient volume … Continue reading →

Utterances

Posted on February 9, 2015 by Sandy Pardue

Tags: complaining, gossip, utterances

There is no place for criticalness, fault-finding, loathing, bellyaching, complaining, or grumbling in an office. Anyone in the office who is there to do their job and improve their surroundings including, our patients and themselves, will not badmouth circumstances, situations, … Continue reading →

Action Steps for a Reactivation Project

Posted on January 6, 2015 by Sandy Pardue

Typically a practice will start thinking about doing a reactivation project when they are desperate for patients. The reactivation attempts should be ongoing for a consistent flow of patients rather than a desperate move. If you can’t afford to lose … Continue reading →

Go for Your Dreams

Posted on December 28, 2014 by Sandy Pardue

Tags: article, dreams, for, go, your

Dentists go to great lengths to try and build their practices. They invest a tremendous amount of time and money to become dentists and set up a practice by getting through college, dental school, and continuing education courses. They invest … Continue reading →

Communicating and Relating with Patients

Posted on December 9, 2014 by Sandy Pardue

Tags: communicating, patients, relating, training

The following are important guidelines when dealing with patients. Patients’ needs are NUMBER ONE in importance! You must leave your personal problems and troubles outside the office. Patients come to the office to improve their oral health and to get … Continue reading →

How to Effectively Review a Resume

Posted on December 3, 2014 by Sandy Pardue

Tags: consultant, dental, hiring, resume

You are looking for that perfect person to work in the practice. You place an ad and start receiving resumes. Many times resumes look great, but what you see is not always what you get. Have a complete job description … Continue reading →

Improve Customer Service with a Suggestion Box

Posted on December 2, 2014 by Sandy Pardue

Tags: customer, service

The lack of communication between patients and the practice is the number one factor associated with patients changing dentists. The problem is, most patients will not complain or let you know they are upset. These upsets come from a lack … Continue reading →

51 Tips to Create Exceptional Customer Service

Posted on August 12, 2014 by Sandy Pardue

Tags: 50, 51, customer, dental, exceptional, management, practice, service, tips

1) Create trust with your patients 2) Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. 3) Wow Letters to patients from staff members 4) Communicate to patients … Continue reading →

Verbal Skills for Informing Staff & Patients a Team Member Has Left

Posted on August 1, 2014 by Sandy Pardue

Tags: employee, member, skill, team, verbal

As part of our office management training, I go over several verbal skills on telling patients and staff an employee has left or has given notice. Here are a few. When a patient asks about a past employee: “Samantha’s last … Continue reading →

Handling a False Perception with Case Presentation

Posted on June 30, 2014 by Sandy Pardue

Tags: case, false, handling, preception, presentation

Some people may think they cannot afford dental care when actually they can. Most people are very poor financial managers and when their money gets tight they think in generalities and even fool themselves. They may even have a small … Continue reading →

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