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Sandy Pardue's Horizon 360° Blog

Tag: dental

Define Your TX Philosophy for Treating Periodontal Disease

I recommend that you start with an exact screening protocol for new and existing patients. Can you imagine going to see your physician and never having your blood pressure taken? How about leaving the office without someone telling you what … Continue reading

What is the Purpose of a Staff Meeting?

1) Have orderly, productive, and uplifting meetings; which will help create a more unified team and thus a more productive office. 2) Go over statistics from the previous month. 3) Acknowledge team members who refer patients to the office [along … Continue reading

We’re Hitting the Road with Our Scheduling Academy

Our ever-popular Academy for Scheduling Excellence training event is traveling to a region near YOU! Visit us at one of these locations… July 26, 2019: Los Alamitos/Anaheim, California at the Trojan Profesional Services office August 23, 2019: Raleigh, North Carolina … Continue reading

Why Keep Statistics?

Why keep statistics? The American spirit has been built on competitiveness and competition.  Business, athletics, entertainment and all of life’s games have achievements as their goal.  This is what makes life fun, enjoyable and raises our adrenaline to the enthusiasm … Continue reading

What Makes a Leader?

Many times dentists and office managers express interest in becoming a better leader to their dental team. I always tell them that becoming a good leader is a process, one that never ends. You don’t have to be born with … Continue reading

Tell Patients the Benefits

Tell Patients the Benefits When trying to get patients to schedule, you have to tell them the benefits of getting the treatment or chances are they will not schedule or they will and then break the appointment later. Another thing … Continue reading

Customer Service

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading

A Vital Tool for Your Paperless Practice

Check out Episode #10 of Dental Drill Bits to hear our featured guest, Dr. Gina Dorfman, discuss utilizing Yapi for paperless practices. This is a vital tool for your team to track patients throughout the office during their appointment – you won’t … Continue reading

Do I Need an Employee Handbook?

Paul Edwards, CEO and Co-Founder of CEDR HR Solutions, met with us at the Townie Meeting podcast booth to discuss a common HR mistake: the lack of a thorough Employment Handbook. Your employee handbook helps prevent many headaches for your office, … Continue reading

Keeping Score

Could you imagine going to a football game without ever tracking the score? How do you know if you have won? If additional practice/training is needed for your linebacker? Are you on track to meeting your monthly goals? What is … Continue reading

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