Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading
Take the word “cancellation” out of your vocabulary. There is no reason to use the word in ways like, “If we get a cancellation” or “we will probably get a cancellation” or “we just had a cancellation.” You want patients … Continue reading
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