Sandy Pardue's Horizon 360° Blog

Tag: team

What is the Purpose of a Staff Meeting?

1) Have orderly, productive, and uplifting meetings; which will help create a more unified team and thus a more productive office. 2) Go over statistics from the previous month. 3) Acknowledge team members who refer patients to the office [along … Continue reading

We’re Hitting the Road with Our Scheduling Academy

Our ever-popular Academy for Scheduling Excellence training event is traveling to a region near YOU! Visit us at one of these locations… July 26, 2019: Los Alamitos/Anaheim, California at the Trojan Profesional Services office August 23, 2019: Raleigh, North Carolina … Continue reading

Our Very Own Dana Salisbury

We’re proud of our very own Dana Salisbury for working toward her LSUS MBA online. Dana will graduate in December, and we’re excited for her to continue growing and learning. Check out her story:

Customer Service

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading

Staff Training, Systems & Hiring the Right People

If you have a staff problem, it turns into a system problem. And vice versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to … Continue reading

Actions and Words of the Dental Team May Make Patients Think Cancellations are Normal, Tip #1

I think we all agree that broken appointments are not good for the practice. Through our investigations into the causes of broken appointments, we’ve discovered many times they could have been avoided if the practice had been more proactive. It’s … Continue reading

Recruiting and Hiring for the Dental Practice

Successful hiring of staff and selection decisions are the foundation of all productive dental practices. It’s unfortunate that the hiring process in many practices has become a gamble at best. The applicant looked perfect, but when it came down to … Continue reading

Verbal Skills for Informing Staff & Patients a Team Member Has Left

As part of our office management training, I go over several verbal skills on telling patients and staff an employee has left or has given notice. Here are a few. When a patient asks about a past employee: “Samantha’s last … Continue reading

Hiring a Winning Team

The most successful practices have incredible teams. Your staff set the tone of the practice. They create the energy in the office; they affect everything in the environment: patient retention, referrals, collections and your happiness. I often hear from practice … Continue reading

Actions & Words of the Team May Make Patients Think Cancellations are Normal

As I share how actions and words of the dental team may increase or prevent cancellations, I can’t leave out this one on breaking agreements with patients. I see practices calling patients to move up their appointments as they try to … Continue reading

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