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Let’s Talk Customer Service

Posted on June 20, 2019 by Sandy Pardue

Tags: classic practice, customer service, dental, management, practice, sandy pardue

Let’s Talk Customer Service… I’m amazed at how many dental practices pay little attention to learning who in their patient base may have received poor service. I am a believer in surveys and listening to your patients. We are seeing … Continue reading →

We’re Hitting the Road with Our Scheduling Academy

Posted on April 30, 2019 by Sandy Pardue

Tags: academy, dental, dentistry, excellence, management, office, practice, sandy pardue, scheduling, seminar, team, training

Our ever-popular Academy for Scheduling Excellence training event is traveling to a region near YOU! Visit us at one of these locations… July 26, 2019: Los Alamitos/Anaheim, California at the Trojan Profesional Services office August 23, 2019: Raleigh, North Carolina … Continue reading →

New Patients and Insurance

Posted on January 24, 2018 by Sandy Pardue

Use the phone to welcome perspective patients that call the office. When you answer the phone you have to BELIEVE they are calling because they want to be a patient in YOUR office because you guys are so awesome. Welcome … Continue reading →

The Importance of Oral Cancer Screenings w/ Amber Young

Posted on May 30, 2017 by Sandy Pardue

Amber Young shares the story of how she received her diagnosis of Clear Cell Odontogenic Carcinoma thanks to a routine hygiene visit. Oral cancer screenings at routine hygiene visits only occur 1/5 of the time nationwide each year! This is … Continue reading →

Podcast Outtakes

Posted on April 27, 2017 by Sandy Pardue

We had a great time recording several podcasts at the Townie Meeting. Look for uploads often on iTunes, Facebook, Twitter and YouTube. Check out our funny outtakes from the New Patients, Inc. / Dental Web Content podcast: If you haven’t … Continue reading →

Talking Money with Your Patients

Posted on February 2, 2017 by Sandy Pardue

Tags: arrangements, cost, dental, dentist, dentistry, doctor, estimate, finance, financial, hygienist, payment, plan, treatment

Dental assistants, hygienists and doctors do not talk finances with the patient, but it is their responsibility to figure out an estimate for the patient. An assistant can help Doctor by knowing this when we are going to do anything … Continue reading →

Successful Actions

Posted on October 24, 2016 by Sandy Pardue

Learn the business of dentistry. When I think about the practices doing the big numbers, they have the same traits: They deliver quality dentistry. They realize the importance of developing good relationships with patients. They communicate well. They hire good … Continue reading →

Staff Training, Systems & Hiring the Right People

Posted on March 16, 2016 by Sandy Pardue

Tags: hiring, staff, systems, team, training

If you have a staff problem, it turns into a system problem. And vice versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to … Continue reading →

Our NEW Corporate Headquarters!

Posted on March 14, 2016 by Sandy Pardue

Tags: building, center, classic, headquarters, office, practice, resources, tour, training

We are excited about the progress on our new headquarters and training center! Check it out:

Complaint Handling with Finesse

Posted on October 16, 2015 by Sandy Pardue

Tags: complaint, customer, handle, patient, service, upset

When people call to complain, their problem is usually with some specific aspect of your company’s products or services, not with you. Keeping this in mind will remind you not to take a caller’s anger personally. Here are some guidelines … Continue reading →

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