Category: Uncategorized
Our Very Own Dana Salisbury
We’re proud of our very own Dana Salisbury for working toward her LSUS MBA online. Dana will graduate in December, and we’re excited for her to continue growing and learning. Check out her story: https://online.lsus.edu/articles/business/online-mba-student-dana-salisbury.aspx
New Patients and Insurance
Use the phone to welcome perspective patients that call the office. When you answer the phone you have to BELIEVE they are calling because they want to be a patient in YOUR office because you guys are so awesome. Welcome … Continue reading
The Importance of Oral Cancer Screenings w/ Amber Young
Amber Young shares the story of how she received her diagnosis of Clear Cell Odontogenic Carcinoma thanks to a routine hygiene visit. Oral cancer screenings at routine hygiene visits only occur 1/5 of the time nationwide each year! This is … Continue reading
Podcast Outtakes
We had a great time recording several podcasts at the Townie Meeting. Look for uploads often on iTunes, Facebook, Twitter and YouTube. Check out our funny outtakes from the New Patients, Inc. / Dental Web Content podcast: If you haven’t … Continue reading
Talking Money with Your Patients
Dental assistants, hygienists and doctors do not talk finances with the patient, but it is their responsibility to figure out an estimate for the patient. An assistant can help Doctor by knowing this when we are going to do anything … Continue reading
Successful Actions
Learn the business of dentistry. When I think about the practices doing the big numbers, they have the same traits: They deliver quality dentistry. They realize the importance of developing good relationships with patients. They communicate well. They hire good … Continue reading
Staff Training, Systems & Hiring the Right People
If you have a staff problem, it turns into a system problem. And vice versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to … Continue reading
Our NEW Corporate Headquarters!
We are excited about the progress on our new headquarters and training center! Check it out:
Complaint Handling with Finesse
When people call to complain, their problem is usually with some specific aspect of your company’s products or services, not with you. Keeping this in mind will remind you not to take a caller’s anger personally. Here are some guidelines … Continue reading
Never Withdraw Your Attention from the Patient
Withdrawing your attention from a patient can be perceived by the patient as a “put down”. In truth, it is a put down. Many years ago, I was at a booth meeting with a company representative about his services at … Continue reading
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More Articles
- October 30, 2017
Tell Patients the Benefits - September 11, 2017
Customer Service - June 14, 2017
A Vital Tool for Your Paperless Practice - May 30, 2017
The Importance of Oral Cancer Screenings w/ Amber Young - May 22, 2017
Do I Need an Employee Handbook? - May 11, 2017
Keeping Score - May 2, 2017
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