Category: Uncategorized

Our Very Own Dana Salisbury

We’re proud of our very own Dana Salisbury for working toward her LSUS MBA online. Dana will graduate in December, and we’re excited for her to continue growing and learning. Check out her story: https://online.lsus.edu/articles/business/online-mba-student-dana-salisbury.aspx

New Patients and Insurance

Use the phone to welcome perspective patients that call the office. When you answer the phone you have to BELIEVE they are calling because they want to be a patient in YOUR office because you guys are so awesome. Welcome … Continue reading →

The Importance of Oral Cancer Screenings w/ Amber Young

Amber Young shares the story of how she received her diagnosis of Clear Cell Odontogenic Carcinoma thanks to a routine hygiene visit. Oral cancer screenings at routine hygiene visits only occur 1/5 of the time nationwide each year! This is … Continue reading →

Podcast Outtakes

We had a great time recording several podcasts at the Townie Meeting. Look for uploads often on iTunes, Facebook, Twitter and YouTube. Check out our funny outtakes from the New Patients, Inc. / Dental Web Content podcast: If you haven’t … Continue reading →

Talking Money with Your Patients

Dental assistants, hygienists and doctors do not talk finances with the patient, but it is their responsibility to figure out an estimate for the patient. An assistant can help Doctor by knowing this when we are going to do anything … Continue reading →

Successful Actions

Learn the business of dentistry. When I think about the practices doing the big numbers, they have the same traits: They deliver quality dentistry. They realize the importance of developing good relationships with patients. They communicate well. They hire good … Continue reading →

Staff Training, Systems & Hiring the Right People

If you have a staff problem, it turns into a system problem. And vice versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to … Continue reading →

Our NEW Corporate Headquarters!

We are excited about the progress on our new headquarters and training center! Check it out:

Complaint Handling with Finesse

When people call to complain, their problem is usually with some specific aspect of your company’s products or services, not with you. Keeping this in mind will remind you not to take a caller’s anger personally. Here are some guidelines … Continue reading →

Never Withdraw Your Attention from the Patient

Withdrawing your attention from a patient can be perceived by the patient as a “put down”. In truth, it is a put down. Many years ago, I was at a booth meeting with a company representative about his services at … Continue reading →