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Sandy Pardue's Horizon 360° Blog

Category: Team Training

Define Your TX Philosophy for Treating Periodontal Disease

I recommend that you start with an exact screening protocol for new and existing patients. Can you imagine going to see your physician and never having your blood pressure taken? How about leaving the office without someone telling you what … Continue reading

What is the Purpose of a Staff Meeting?

1) Have orderly, productive, and uplifting meetings; which will help create a more unified team and thus a more productive office. 2) Go over statistics from the previous month. 3) Acknowledge team members who refer patients to the office [along … Continue reading

We’re Hitting the Road with Our Scheduling Academy

Our ever-popular Academy for Scheduling Excellence training event is traveling to a region near YOU! Visit us at one of these locations… July 26, 2019: Los Alamitos/Anaheim, California at the Trojan Profesional Services office August 23, 2019: Raleigh, North Carolina … Continue reading

Customer Service

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading

Thought of the Day

A true dental professional will do whatever it takes to persuade the patient to take care of their own dental health. 

Communicating and Relating with Patients

The following are important guidelines when dealing with patients. Patients’ needs are NUMBER ONE in importance! You must leave your personal problems and troubles outside the office. Patients come to the office to improve their oral health and to get … Continue reading

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