Sandy Pardue's Horizon 360° Blog

Category: Team Training

Customer Service

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients. Patient retention in most practices is low, the back … Continue reading

Thought of the Day

A true dental professional will do whatever it takes to persuade the patient to take care of their own dental health. 

Communicating and Relating with Patients

The following are important guidelines when dealing with patients. Patients’ needs are NUMBER ONE in importance! You must leave your personal problems and troubles outside the office. Patients come to the office to improve their oral health and to get … Continue reading

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