Patient Relations

Building Your Practice with Emergencies & “Emergencies”

Posted on April 8, 2013 by Sandy Pardue

Tags: building, emergencies, emergency, practice, your

An emergency, according to the American Heritage Illustrated Encyclopedic Dictionary, is “an unexpected situation or sudden occurrence of a serious and urgent nature that demands immediate action.” When quotation marks (“ “) are placed around a word, it means the … Continue reading →

An Important Thing to Know

Posted on April 5, 2013 by Sandy Pardue

Tags: dentistry, important, know, thing, to

You do not win friends and influence patients when you use criticism, authoritative attitudes or high-pressure sales talk. You do win friends and influence patients when you really care about them and when you follow the rule be yourself. It … Continue reading →

Using the Word “Cancellation” When Speaking to Patients

Posted on March 27, 2013 by Sandy Pardue

Tags: cancellation, patients, speaking, the, using, word

Take the word “cancellation” out of your vocabulary. There is no reason to use the word in ways like, “If we get a cancellation” or “we will probably get a cancellation” or “we just had a cancellation.” You want patients … Continue reading →

Patient Relations

Building Your Practice with Emergencies & “Emergencies”

An Important Thing to Know

Using the Word “Cancellation” When Speaking to Patients

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