Scheduling

Why Avoid Block Scheduling?

Posted on May 5, 2016 by Sandy Pardue

Tags: block, production, scheduling, target

Block scheduling was first talked about back in the 1980’s BEFORE computer scheduling and before the concept of scheduling to a production target.. The reason was to try to control the staff actions so that doctor wasn’t running around and … Continue reading →

Ideal Traits of a Scheduler

Posted on April 11, 2016 by Sandy Pardue

Tags: dentistry, scheduler, scheduling, training

The scheduler is one of the most important jobs in any dental office. Communicating your goals, having the right person in the position and holding them accountable is a game changer. This person is the one on whom your … Continue reading →

What are the Traits of a Skilled Scheduler?

Posted on February 16, 2016 by Sandy Pardue

Tags: scheduler, skilled, systems, trained

Be optimistic; expect to succeed on every call. Decide you have already succeeded on each call. It works! Be calm, confident and feel good about what you are doing. Your honesty and integrity are easily perceived by the patients and … Continue reading →

Actions and Words of the Dental Team May Make Patients Think Cancellations are Normal, Tip #1

Posted on December 22, 2015 by Sandy Pardue

Tags: actions, dental, team, tip

I think we all agree that broken appointments are not good for the practice. Through our investigations into the causes of broken appointments, we’ve discovered many times they could have been avoided if the practice had been more proactive. It’s … Continue reading →

Stressing Urgency

Posted on December 22, 2015 by Sandy Pardue

Tags: dental, patient, scheduler, treatment, urgent

When patients have dental conditions that require urgent treatment, they may not be aware of that urgency. There are a multitude of conditions that would fit under this category, such as large cavities, non-vital teeth, moderate to severe periodontal disease, … Continue reading →

The Mistake of Counting on Unconfirmed Prescheduled Appointments

Posted on December 2, 2015 by Sandy Pardue

Tags: appointment, dental, management, patients, practice, unconfirmed

When a patient preschedules an appointment for sometime in the future (three or more months in advance), an Appointment Card is sent to them about three weeks before the appointment. Subsequently, he is called one week after the card is … Continue reading →

Calling to Schedule Recall Appointments

Posted on September 2, 2015 by Sandy Pardue

Tags: appointment, dental, management, practice, recall, scheduling

Once you have the patient (or parent) on the phone, set an appointment. Briefly, the sequence for recall dialogue is: Get the patient or parent on the line. In a cheerful, pleasant manner, identify yourself and the office: “Hello, Mr. … Continue reading →

Ask the Right Questions When Scheduling

Posted on September 1, 2015 by Sandy Pardue

Tags: ask, patient, question, schedule

As a first or opening question, use one to which the person will readily agree, such as these: You do want to be put on recall, don’t you? Then ask follow-up questions that will give you the result you want. … Continue reading →

Learn How Many Patients In Your Practice Are Overdue

Posted on June 2, 2015 by Sandy Pardue

Tags: management, overdue, patients, practice, recall

Learn How Many Patients in Your Practice are Overdue The average practice has 750 to 1000 patients overdue for their recall appointment. This is largely due to weak or lacking recall and reactivation systems. Patients get left behind because no … Continue reading →

Where, Oh Where Have Your Patients Gone?

Posted on May 1, 2015 by Sandy Pardue

Tags: dental, dentist, patient

Patients are falling through the cracks in the majority of practices, unbeknownst to the doctor and team. They are focused on getting new patients, and pay little attention to the gold mine available to them with a few clicks of … Continue reading →

Scheduling

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