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Sandy Pardue's Horizon 360° Blog

Category: Human Resources

Do I Need an Employee Handbook?

Paul Edwards, CEO and Co-Founder of CEDR HR Solutions, met with us at the Townie Meeting podcast booth to discuss a common HR mistake: the lack of a thorough Employment Handbook. Your employee handbook helps prevent many headaches for your office, … Continue reading

Ideal Traits of a Scheduler

  The scheduler is one of the most important jobs in any dental office. Communicating your goals, having the right person in the position and holding them accountable is a game changer. This person is the one on whom your … Continue reading

Recommended Computer & Internet Usage Policy for Your Office

The following are guidelines that may apply to computer usage in your dental practice. Feel free to adopt the recommended policy into your office SOP Manual. PROGRAMS AND PASSWORDS Employees of the Company will be given access to equipment and … Continue reading

Interviewing for a Successful Associateship

Working as an employee in a practice is probably not the number one choice among dentists who are starting their careers, but it can be a smart move. It’s unfortunate that the majority of these relationships fail. I have seen … Continue reading

Interviewing for a Successful Associateship

Working as an employee in a practice is probably not the number one choice among dentists who are starting their careers, but it can be a smart move. It’s unfortunate that the majority of these relationships fail. I have seen … Continue reading

Recruiting and Hiring for the Dental Practice

Successful hiring of staff and selection decisions are the foundation of all productive dental practices. It’s unfortunate that the hiring process in many practices has become a gamble at best. The applicant looked perfect, but when it came down to … Continue reading

Recruiting and Hiring for the Dental Practice

Successful hiring of staff and selection decisions are the foundation of all productive dental practices. It’s unfortunate that the hiring process in many practices has become a gamble at best. The applicant looked perfect, but when it came down to … Continue reading

How to Effectively Review a Resume

You are looking for that perfect person to work in the practice. You place an ad and start receiving resumes. Many times resumes look great, but what you see is not always what you get. Have a complete job description … Continue reading

Verbal Skills for Informing Staff & Patients a Team Member Has Left

As part of our office management training, I go over several verbal skills on telling patients and staff an employee has left or has given notice. Here are a few. When a patient asks about a past employee: “Samantha’s last … Continue reading

Hiring a Winning Team

The most successful practices have incredible teams. Your staff set the tone of the practice. They create the energy in the office; they affect everything in the environment: patient retention, referrals, collections and your happiness. I often hear from practice … Continue reading

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