Classic Insights Blog

5 Tips to Help You Be Better Prepared

Posted on September 1, 2016 by Sandy Pardue

Here are 5 tips to help you be better prepared in your position as a Scheduler: 1. Know who you are calling! Be familiar with the patient’s record. 2. Check the schedule for other family members who may be coming … Continue reading →

Dealing with Voicemail

Posted on August 3, 2016 by Sandy Pardue

Tags: confirmation, message, patient, phone, scheduler, verbal skill, voicemail

Many people today have voicemail activated on their personal cell phones or at home. Some people even screen unwanted calls. When encountering voicemail in the course of confirming patients for the following day whether at home or the office, simply … Continue reading →

Sandy Pardue: Increasing Your Case Acceptance (Part 1)

Posted on July 25, 2016 by Sandy Pardue

Tags: acceptance, dentist, increase, pardue, part 1, plan, podcast, relentless, sandy, treatment

Click the link below to hear Sandy Pardue speak on how to increase case acceptance on The Relentless Dentist’s podcast channel. Check it out: https://relentlessdentist.com/sandyparduepart1/ Recording time 40:23

Sure Fire Ways to Grow Your Practice

Posted on July 11, 2016 by Sandy Pardue

Tags: dental, dentistry, fire, grow, manage, management, office, practice, sure, ways

Sure Fire Ways to Grow Your Practice There is a strong leader and a solid ethical team. Patients are thanked for referring others to the practice. They are organized and have real-world systems that give predictability to their schedule. Duties … Continue reading →

Why Avoid Block Scheduling?

Posted on May 5, 2016 by Sandy Pardue

Tags: block, production, scheduling, target

Block scheduling was first talked about back in the 1980’s BEFORE computer scheduling and before the concept of scheduling to a production target.. The reason was to try to control the staff actions so that doctor wasn’t running around and … Continue reading →

Ideal Traits of a Scheduler

Posted on April 11, 2016 by Sandy Pardue

Tags: dentistry, scheduler, scheduling, training

The scheduler is one of the most important jobs in any dental office. Communicating your goals, having the right person in the position and holding them accountable is a game changer. This person is the one on whom your … Continue reading →

Staff Training, Systems & Hiring the Right People

Posted on March 16, 2016 by Sandy Pardue

Tags: hiring, staff, systems, team, training

If you have a staff problem, it turns into a system problem. And vice versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to … Continue reading →

Our NEW Corporate Headquarters!

Posted on March 14, 2016 by Sandy Pardue

Tags: building, center, classic, headquarters, office, practice, resources, tour, training

We are excited about the progress on our new headquarters and training center! Check it out:

What are the Traits of a Skilled Scheduler?

Posted on February 16, 2016 by Sandy Pardue

Tags: scheduler, skilled, systems, trained

Be optimistic; expect to succeed on every call. Decide you have already succeeded on each call. It works! Be calm, confident and feel good about what you are doing. Your honesty and integrity are easily perceived by the patients and … Continue reading →

Actions and Words of the Dental Team May Make Patients Think Cancellations are Normal, Tip #1

Posted on December 22, 2015 by Sandy Pardue

Tags: actions, dental, team, tip

I think we all agree that broken appointments are not good for the practice. Through our investigations into the causes of broken appointments, we’ve discovered many times they could have been avoided if the practice had been more proactive. It’s … Continue reading →

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